Conflict Competency Workshops

Learn about the unique role the ombuds office plays at the university and discover how our services can support you and/or those with whom you work.

Self-reflection is a crucial and often neglected element of resolving conflict in an efficient and meaningful way. This workshop helps participants identify their natural response to conflict. There will be time and space to build the self-awareness needed to transform the way you approach disagreements.

(Note: This workshop includes completing a short assessment, which can be done ahead of time or during the session. If the assessment will be completed as part of the workshop, plan for a __ to __ minute session.)

Active listening can transform how you navigate conflict. This workshop teaches attendees how to listen for understanding rather than simply listening to respond. Participants will gain practical techniques to quiet internal distractions, to bring patience and empathy to challenging discussions, reflect on their own biases/judgements, and uncover the why behind conflicts.

Provides a practical three-step framework designed to de-escalate tension and resolve conflicts. This session teaches participants how to validate emotions, ask open-ended questions, and develop collaborative problem-solving skills. Learn to transform conflicts into opportunities for connection and growth. Based on Kwame Christian’s work to de-escalate tension and build stronger relationships.

Difficult conversations are part of life, prepare yourself for them with this workshop which explores practical strategies to navigate them. Participants will learn how to deliver challenging messages clearly, manage emotions, and keep lines of communication open. Whatever your approach to and experience with handling hard conversations, this workshop will provide you with opportunities to feel more in control and calmer when faced with a difficult conversation.

Navigating politically challenging relationships and experiences can be difficult, especially when conversations involve deeply held values and beliefs. This can lead to anxiety and strained relationships; often referred to as political anxiety. This workshop explores why it can be so challenging to navigate politically divisive relationships and provides practical strategies for managing political anxiety, creating healthy boundaries and engaging in difficult conversations more effectively. With a focus on self-reflection, boundary setting, and improving communication skills; attendees will leave with strategies to help them navigate politically challenging situations with greater confidence and effectiveness.  

SOS can also customize a workshop session to your group's needs. We can present workshops virtually or in-person on the Twin Cities campus. Workshops are free for University of Minnesota students and employees.