The Student Conflict Resolution Center is available to assist you in resolving campus-based problems or concerns.
Can you help me?
We work with all Twin Cities campus students, from first-year to post-doctorate.
What areas of concern can we address?
- Grading and instruction
- Absences and course completion
- Petitions and appeals
- Graduate and professional student issues
- Billing and financial aid
- Group projects
- Other campus-based problems or concerns
What happens when I contact SCRC?
The process starts with a confidential conversation about the issue. We'll want to know what has happened, what action you’ve taken thus far, and what outcome you are looking to achieve. We’ll brainstorm options with you and develop a personalized plan of action for going forward.
Will you do anything without my permission?
Except in extraordinary situations, we will never do anything without your knowledge and consent. It is your decision as to how to proceed.
What are some of the services you provide to help resolve the complaint?
- Consultation and coaching
- Identifying options and resources
- Contacting other parties
- Facilitated conversations
- Research and interpret policies and procedures
- Mediation
When should I call for help?
The longer you wait to address a concern, the more difficult it can be to reach a resolution. Problems are best dealt with in the semester in which they occur. You may face appeal deadlines that might make your window of opportunity to act even shorter. If you are in doubt, contact us. If it is something that can wait, we can assist you in making that decision.
Do you charge anything for your services?
All of the services of SCRC are free and paid for completely by your student services fee.
Are you really confidential?
Unless we learn about a threat to yourself or someone else, we will not break confidentiality.
Aren't you just a part of the University?
While we are a University department, we have a Charter with the university that allows us to remain free from University interference when working to resolve your concern. Our Ombuds work impartially, neither representing your interests nor the University's; our interest is in helping the people involved find a resolution in a fair manner.